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Piebobs71's avatar
Piebobs71
Joining in
2 years ago
Solved

Pod not connecting

Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. The engineer said just switch it on...
  • jbrennand's avatar
    jbrennand
    2 years ago

    It can take some time for the new equipment to be added to your account to let it pair.  Might be tomorrow if its in an "overnight update" queue.

    If it still doesn't happen, call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit (take photos as an aide memoir) and also your account number

jbrennand's avatar
jbrennand
Very Insightful Person
2 years ago

It can take some time for the new equipment to be added to your account to let it pair.  Might be tomorrow if its in an "overnight update" queue.

If it still doesn't happen, call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit (take photos as an aide memoir) and also your account number