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Wifi pods not connecting after new hi

Causierj
Joining in

I just moved house and had a new hub 5 installed. My white wifi pods will not connect. I have tried connecting by cable and deleting / reinstalling but nothing works. Please help

2 REPLIES 2

Client62
Legend

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

Daniel_Et
Forum Team
Forum Team

Hi @Causierj 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @Client62?

If you have, and you're still no further forward, advice on how to fix any WiFi Pod issues can be found here

Please pop back to us at your earliest convenience.

Regards,
Daniel