Wifi pod whirring noise

[Billbod]

One of my wifi pods is making a quite loud whirring noise.

The noise sounds like a fan is  running and is quite loud.

What can I do to resolve the problem?

Regards

Bill

[Billbod]

Please could a VM Mod have a look into this for me.

It seems the only way to solve the problem is to swop the pod. I have very little luck  with Customer services so if a Mod could help me out I would be very appreciative. 

Regards

Bill

[Robert_P]

Hi Bill, 

Sorry to hear of the Pod issues experienced, we appreciate you making us aware via the forums.

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob

[Billbod]

New pod was delivered and is now working silently.

So thanks to the admin team . You do a great job, so much better than sitting on the end of a phone for hours getting nowhere👍 

The one thing I have noticed is that when running the diagnostic tool on the router it says there's a problem 

"

Your home network has a few problems.

Checking Broadband Service

Checking Telephone Service

Checking Ethernet Connections

Checking WiFi Connections

If you still think something is wrong, please check the following:

1 The temperature of your Hub 5 is normal.

2 Your broadband connection is working.

3 Gateway IPv4 address is valid.

4 Your broadband connection is ready.

5 There may be devices in your wired network which might be limiting your in-home connectivity.

6 The device has low signal strength, please move it closer to Hub 5.

7 The device has low signal strength, please move it closer to Hub 5.

Does anyone know what's happening

Thanks

Bill

[Sabrina_B]

Hi @Billbod 👋.

Thanks for reaching out to us, glad to hear that your new pod is working the way it should be. With your points that you raised It is part of the general diagnostics to ensure that you are getting the best from the Hub and pods along with your devices. If you wish for further assistance to check over these with you we can do this. We just need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina