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Wifi pod order

annemariealpha
Joining in

Despite 2 phone requests there seems to be no way to order a second wifi pod.  The VM app tests fine in most of the house but in a couple of locations there is no signal and thus a speed check won't work.  No speed test, means no speed test failure, means one can't be ordered.  The last agent I spoke to said he wasn't authorised to order a pod but would get his supervisor to do it.  Nothing happened.

How can a normal human break this cycle?

2 REPLIES 2

Sabrina_B
Forum Team
Forum Team

Hi @annemariealpha 👋.

Thanks for reaching out to us. Apologies for the issues that you are having in ordering a WiFi Max pod. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

Sabrina_B
Forum Team
Forum Team

Hi @annemariealpha 👋.

Thanks for joining me in a private message to get you a WiFi Max pod ordered. Keep us updated with it should you face any issues, or require another one 😁.

Have a good day.

Sabrina