WiFi significantly worse than previous provider

[ntadmin]

I am a new customer, first experience of virgin media. The wired connections seem pretty good and very stable. However, I have fairly regular complaints from my family about the wifi ever since switching. I have had no complaints for the past 3-4 years. The wifi base is is exactly the same position. I have a Hub 3.0.

Today I ran the service checked on the hub and it said I had a weak signal to a desktop Mac-mini a mere 4m from the Hub. Computers in places that used to work perfectly are losing the wifi signal.

I know that this house does not need more "wifi bases" - I had it working perfectly with the previous provider with a single base unit. How do we get this working?

[Client62]

Buy a Wi-Fi Mesh with enough nodes to cover the house.

[ntadmin]

I appreciate that that may solve the problem. But before I do that, could you help me to understand why the WiFi from the VM router shouldn't be as good as I had with my previous provider?

[legacy1]

I suggest a better wifi router with 1Gb ports and put hub in modem mode

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@ntadmin wrote:

could you help me to understand why the WiFi from the VM router shouldn't be as good as I had with my previous provider?

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Because VM are cheap on the wifi hardware and will not make it better other ISP give you a better router 

[Client62]

Our Hub 3 it works well to the end of our drive about 20M !

I don't care what the Hub's diagnostic reports says because it reports spurious issues that do not exist such as Ethernet problems where a device is 10/100 and not able to connect at 1000 Mb/s. Not a fault at all.

We use these Hub 3 settings for max stability and for compatibility with modern devices.

[ntadmin]

Thank you @Client62, I will give those a go and see if that stabilises things.

[jb66]

The hub3 is not a very good router, if your comparing it to the likes of a BThub it will fall short of expectations.  I'd suggest buying a used Asus router from Ebay which will increase the range.

[Cardiffman282]

Hub 3 wifi is weaker than a Bud shandy. Stick the cheap lump of plastic into modem mode and get a better router. 

[ntadmin]

Sadly the wifi performance continues to be the worst I have seen in years. I am really very disappointed and shocked that the wifi is this bad and beginning to regret switching Virgin. @virgin - is this really the best you can do?

[vmrunreliable]

No, they can do better, they were just waiting for you to ask.