WiFi problems

[Dirtybird88]

Hi we have broadband with virgin in my bedroom but my mom can't connect to her smart tv or WiFi on her phone the wall between my bedroom and livingroom is a brick wall, someone recommended pods but when I tried to do the scans on the connect app but it says there's no Internet connection so I can't use it. My mom really wants to watch Netflix in the livingroom as I'm permanently bedbound with Bone breaking bone disease and I'm up most nights so I sleep in most mornings and she wants to be able to have some "me" time curled up binge watching some supernatural programs on Netflix. Please help were paying for Internet but only can get it in one room. Thank you very much for your time and help. Rachy x 

[jbrennand]

See this old post for info - check back if you  want recommendations

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[Client62]

From what you describe VM Pods or Wi-Fi Repeaters will be totally useless
because the WI-Fi does not pass through the solid wall so cannot be repeated.

Consider : https://www.screwfix.com/p/tp-link-tl-wpa7517-kit-dual-band-av1000-powerline-adaptor-kit/793rn

[Dirtybird88]

Hi we have broadband with virgin it's located in my bedroom but mom can't get it in the living room she really needs to be able to use her smart tv e.g watch Netflix the wall between the bedroom and the living room is a brick wall and she can't even connect on her phone in the living room I tried using the connect app to try boosters but it just says "no connection" please could someone from virgin contact me please I don't know what to do Mom's wanting to change suppliers over this please help. Thankyou very much for your time and help. Rachy x 

[jbrennand]

Stick to this one thread

[Sabrina_B]

Hi @Dirtybird88 👋.

Thanks for reaching out to us, apologies you are having issues with the Wi-Fi in various rooms, we can assist you via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina