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WiFi pod will not connect to hub

lindaeccles
Tuning in

I have had a new WiFi pod delivered last week and it will not connect to my hub 3 no matter what I do. I have been on the phone and on chat to CS with no resolution at all

i Have a previous hub which is connected and working fine , we had a technician out at the time for another issue when we received this pod and he said he had to do something his end to set it up, which he did and since there hace been no issues with the first one.

 

I have tried to explain this again and again to CS but it’s like I’m talking to a brick wall

 Please help 

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

Try this first as it may not be activated on you your account.

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you I shall try this today 

lindaeccles
Tuning in

Hey I done this today and the pod seemed to connect and light no longer flashing however on the VM connect it shows that the WiFi pod is offline? 

Hi @lindaeccles 👋.

Thanks for reaching out to us, apologies for the issues that you are having with your WiFi Pod. we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina