WiFi Pods not working since Hub upgrade

[TheBoyConker]

Hey folks, new here.

I have just upgraded to Hub 5 from Hub 3. Wifi is set up and working but the pods have failed to connect. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc.

I have two pods, both white, one is flashing white and one is flashing blue. I have left them for a couple of hours now and nothing has changed. 

Main issue that I have is that I need one of the pods for IP phone usage so this is causing a major issue. Can anyone help please. 

[Adduxi]

For the Pods, try calling the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number.

[TheBoyConker]

Thanks.

Ive called technical support and they have been unable to help so far.

[Client62]

Perhaps if you called the Activation Team...

[TheBoyConker]

I tried calling the number above but it just gave me the main options, no activation team. 

[TheBoyConker]

Adding to the thread. I called support three times yesterday and was assured a call back from support on each occasion. I had to be proactive and buy a non-Virgin mesh extender from a local retailer at £43.00 which, after 2 minutes of configuraton, worked perfectly and gives a considerable boost to the home wifi signal and the IP phone connected instantly. This is a disappointing end to what should have been quite an exciting upgrade (I upgraded the TV package as well).

[Megan_L]

Hi TheBoyConker,

Thanks for coming back to me, sorry to hear about this poorly handled situation with your WIFI Pods after you upgraded your Hub 😥 

We are glad to hear you've found a work around, but if you still would like some help with your Pods please let us know. 

Thanks,

Megan_L

[Adduxi]

If you were paying for the Pods, I hope you have returned them.  Glad to see you got sorted and your wifi is now in tip top shape !

[TheBoyConker]

Hello Megan, thanks for the note.

I am still waiting for the call back from support. I have two pods which are not working and would certainly benefit from replacements and I dont want to have to purchase more extenders. As part of my package I am entitled to three pods so please DM me and we can work out how to get replacements sent and set up properly. One of the support calls I made referred me to second line to try and get the ones I have to work - I didnt get a call from 2nd line support.

[Steven_L]

Thanks for coming back to us TheBoyConker, have the support team been in touch to resolve your issues or do you still need further assistance with your pod issues?

Kind Regards,

Steven_L