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WiFi Pod won't connect to Hub 4

crossthestreams
Joining in

on ‎22-01-2024 13:15

Hi

I have been sent a WiFi Pod (white). I've followed the set-up instructions, but the pod just pulses white. The Connect app can't find it either ("Your wifi pod is offline"). I have a Hub 4. The pod is currently located right next to it.

Any ideas?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎22-01-2024 13:29

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub and Pod serial number/MAC address from the barcode sticker, and your account number.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Joseph_B
Forum Team (Retired)
Forum Team (Retired)

on ‎24-01-2024 13:56

Hey @crossthestreams,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you were having this issue with your Pod, I can see from the system that you have since spoken to our team, were they able to provide further help with regards to your Pod and getting this activated through.

Joe

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