WiFi Pod not delivered twice

[Ed2022]

Hello Virgin Media Team,
Similar to the post above, I'm awaiting delivery of a wi fi pod.

I have received two texts from the Virgin Media team - the first received last Wednesday explaining "the kit will be with you on Tuesday 3 September 2024. Yodel will send you a message when it's out for delivery". The second text this Monday then confirmed "Great news - the kit should be with you tomorrow".

There's been no email or text from Yodel - or any sign of a delivery. Also when I check my Virgin Media account there is nothing in the My Orders area.

I'd be grateful for the Virgin Media Team's help regarding this delivery please. Thank you. 

[Akua_A]

Hi @Ed2022 

Welcome back to our community forums and sorry to hear you are having issues when trying to order a WiFi pod. We can understand the frustration caused and we want to do our best to help from here. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @Ed2022 Please do not hesitate to contact us if you need any further help. We will do our best to assist 🙂