WiFi Pod delivery

[Paul0667]

I recently upgraded to Gig1. Delivery of the Hub 5 a few weeks ago by Yodel was great.

As the wifi is not covering the whole house, and the upgrade includes wifimax, I ordered a wifi pod a couple of weeks ago.

A delivery date appeared in my virgin media showing 4th Dec 8am-6pm. But no tracking info on there, and no emails recieved from Yodel.

I stayed in, but nothing was delivered. Made a complaint to VM, their reply was not helpful, their stated resolution was that I MUST have tracking info in emails or text from Yodel, and to refer to that.  I have replied stating I have NOT recieved any email or text from Yodel. But no reply from VM so far, and no pod.

So frustrating, I can accept delays, especially this time of year, but no way of knowing whats happening with my delivery, or if it has even been despatched to Yodel.

Any Suggestions?

[carl_pearce]

Several threads related to delays on VM kit being delivered.

Due to issues with warehouse distribution.

[Paul0667]

so far having tried replying to the called resolution to my complaint, I got no further reply, so I made a second complaint about the result of the first one, and this time they say somebody is looking in to it. Different wording this time and they didnt tell me to look at the yodel messages I dont have.   5 days late so far. Will update as it happens.

[Akua_A · Accepted solution]

Hi @Paul0667 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having delays with your WiFi pod. Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

Thanks,

[Carrieo]

Call VM and ask them for the tracking number. They said there’s same to me but I didn’t have it. VM then gave it to me. 
but it’s not helpful because yodel site just says it’s still with VM. Was told I should have delivery by 28/12/24

[Paul0667]

Hi Akua

 Thanks for the reply, nobody else at VM has contacted me, the 2nd complaint has been given the same result as the first. I learned about the "incident" from other posters here and reddit. I accept that incidents happen, and am otherwise very happy with VM, shame they didnt send a text or email to everyone  or put something in the myvirginmedia pages. I'll sit and wait and hopefully see my pod arrive sometime soon.

Thanks

Paul

[Kath_P]

Hi Paul, 

Thanks for coming back to us on this one. Anyone affected should have received an update via text so we're sorry if this wasn't the case for you. 

As mentioned by Akua earlier in the thread, we're working with our partner to expedite deliveries as soon as possible. Hopefully you won't be waiting much longer.

Keep us posted on if you have any further queries or questions though 😊

Thanks,

[jakemcdonagh8]

The situation is pretty much the same for me too, looking into my virgin media I can see that the delivery date for my pod should have been the 16th Dec 8am-6pm but no delivery appeared.

Pretty annoying as there's a severe dark spot in my office space that's preventing me from working as efficiently as I should be

[SharpMind]

Hello there, I am also facing this issue, I have ordered a wifi pod three weeks ago just about and did not recieve any email or anything confirming a time it is going to be delivered or when. It shows on my package that the pod has been added to my bill and i recieved an email about how to set it up but I haven't gotten it, could I ask where it may be?

[Nathan_B]

Hi there all. Thanks for posting on our forum 😊

Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

Regards

Nathan