WiFi 6 Need Help

[keasy]

Last year I was diagnosed with a life changing illness, MS.

It affects my mobility and to help with this I bought a Meta Quest 3 to help put a bit of fun into exercise.

Unfortunately the hub I have (sh4) doesn't keep up with my computer to quest as it isn't WiFi 6. 

I have contacted support via telephone and the people in India don't seem to understand why I am requesting a new SH5 to to replace the SH4. 

Would it somehow be possible to request a new SH5 do I can use the faster wireless standard to use the VR that I bought? 

Thanks

[keasy]

Hi, 

In fairness it's not a fault, the hub is operating as intended. 

It's simply a case of WiFi speeds. To fully connect wirelessly to a PC the Meta Quest 3 requires an Ax WLAN connection.

Ac works but extremely poorly, it simply can't keep up. The Quest headset stipulates WiFi 6 as a requirement for wireless PCVR.

As suggested in this thread a separate Ax router would solve this.

I was simply hoping I could be supplied with a Hub5 as routers are expensive.

[Kath_P]

Hi keasy, 

Thanks for coming back to us on this one and confirming things. We're happy to hear you're not having issues with your connection in general and it's only this particular device.

If the device itself requires the WiFi 6 then you would need to look at purchasing your own router that is capable to running WiFi 6. As mentioned before, any swaps are like for like and these can only be done if there is a fault with the hub. As you're not having an issue with the hub, I'm afraid a replacement is not possible. 

We're not able to recommend any third party equipment however the Community can certainly offer recommendations for you 🙂

Thanks,