WiFi 6 Need Help

[keasy]

Last year I was diagnosed with a life changing illness, MS.

It affects my mobility and to help with this I bought a Meta Quest 3 to help put a bit of fun into exercise.

Unfortunately the hub I have (sh4) doesn't keep up with my computer to quest as it isn't WiFi 6. 

I have contacted support via telephone and the people in India don't seem to understand why I am requesting a new SH5 to to replace the SH4. 

Would it somehow be possible to request a new SH5 do I can use the faster wireless standard to use the VR that I bought? 

Thanks

[Tudor]

Are you sure you are using WiFi 5 on the 5Ghz band, because that device should work fine. Perhaps you are connecting to the 2.4Ghz band. How far away are you from the VM hub?

[keasy]

Yes, I'm on the correct band.

The issue isn't the headset connecting to internet, it's being able to connect to my desktop computer which runs the VR software that I use to exercise.

I also use a support group that requires a PC connection and I'm not always able to be at the desk to use a cable. 

Going wireless via WiFi 6 is the only viable option for me.

[carl_pearce]

I've read some customers having issues with no connectivity between wired and wireless devices when using a HUB 5, so it may be worth resolving yourself with something like:

https://www.amazon.co.uk/TP-Link-Supports-Extender-Multi-SSID-TL-WA1801/dp/B0CQHYVLJ6

[keasy]

Thanks for taking the time to suggest that for me. It's appreciated. 

Unfortunately an extender won't fix the issue as it's a matter of transmission rate not the strength of the signal. My hub is in the same room as where I use the VR.

Thanks though.

[jbrennand]

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@keasy wrote:

Thanks for taking the time to suggest that for me. It's appreciated. 

Unfortunately an extender won't fix the issue as it's a matter of transmission rate

Thanks though.

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What  transmission rate do you need to run the VR software ?  What VM package are you currently on and what is your current rate?

[newapollo]

Looking at previous threads it seems you are on the Gig1 connection.

Are you still using your own modem as in <this thread> ?

What speeds do you get to the hub4  (in router mode)  and the PC according to https://samknows.com/realspeed/ 

On <this thread>  you stated, 'I already have an 8 port unmanaged switch that is full.'  It's possible that the unmanaged switch is slowing down your devices. Is the unmanaged switch capable of speeds higher than 1gig?

[legacy1]

VM slow wifi looks like you need a better wifi router with 1Gb ports and put hub in modem mode

[keasy]

No I no longer have my own equipment.

Unfortunately.

[Kath_F]

Hi keasy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with connecting your equipment to the Hub. As the Hub 4 is fully compatible with the 1GB connection, we wouldn't be able to update your Hub just now. 

Can you expand a little more on the faults you're having so we can help further. 

Many thanks,