Wi-Fi pods won’t connect

[Lynne20]

Hi,

Wifi pods are not connecting to WiFi. Flashing light but any device attached to the pod is not connecting. Devices connected to the hub are connecting. Please can anyone advise? 

[nolly1953 · Accepted solution]

This happens to me far too frequently.  In fact it happened this evening. I was advised by virgin to switch off the router and all of the pods and then switch them back on again.  It takes about 20 minutes to resolve but it usually sorts it.  Let us know how you get on. 

[jbrennand]

See if anything here helps

See message 5 in this thread for how to connect Pods

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

[Megan_L]

Hi Lynne20,

Thanks for using the Community Forums to get this issue with your WIFI Pods looked into, I am sorry if this has been causing some frustration 😥 

I can see you've been given some good advice from the other two users on the thread, have you been able to follow their support? 

Please le us know how the situation is today and we can try to help further if you need us!

Thanks,

Megan_L

[ALANMICESTER81]

Hi Megan 

I've just had a new hub installed recently and for whatever reason it will not connect and the Connect App is no longer detecting. I've tried all the ideas on the forum factory reset and Wps. Still no connection and trying to get through to Virgin is and absolute nightmare. Is there anyone here who can support please.

Kind regards

Alan

[Arissa_H]

Hi Alanmicester81 👋🏼.

Thank you for coming back to us on our community forum thread 😊.

I can have a look into this for you, sorry to see it is not connecting your new hub ☹.

So I can further investigate 🧐, please can you join me on private message.

Please watch out for the envelope ✉.

Thank you. 

[crane2906]

I also have had a new router installed, and my WiFi pods won’t connect. I’ve reset the router, turned the pods off and on, turned everything off and on, but no luck. The VM connect app does now work, but pods listed as offline

[Sabrina_B]

Hi @crane2906 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with the pods, they will be seeking your old Hub, you can reset them by hard wiring to the new Hub then sync up as you would, or we can quickly bring them over. We would need to bring you in for a private message to action.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina