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Wi-Fi Pods

Martin43
Joining in

Thought I would share my recent experience with you and ask if anyone has recently received a BLACK Wi-Fi pod because I have got to the point where I am struggling to believe what Virgin Media says.

  • Swapped over to a volt package, new router installed.
  • Poor coverage in house so downloaded VM Connect App
  • Several failed attempts at home scan as Wi-Fi completely dropping out.
  • Eventually VM Connect suggests Wi-Fi pod – but leads to dead end re ordering (thought you would be able to do this through app).

As far as I can see there are two options; BLACK – like a small router with mains lead. WHITE: oversized plug, goes straight into socket, can’t be used with extension leads. Most of our sockets are behind furniture so a pod with a lead is the best option for us. Package we are on allows for up to three pods free of charge.

  • 20 min phone call with VM – “supervisor will ring you back within 48hrs” – never received call.
  • 20 min live chat with VM – requested black one, received Service Change Receipt – WHITE one ordered and being charged for it!
  • 40 min live chat with VM – assured bill hadn’t increased and would be getting a BLACK pod, received Service Change Receipt – WHITE one ordered and being charged for it!
  • 20 min phone call - assured bill hadn’t increased and would be getting a BLACK pod.

Arrived yesterday. Yep you guessed it its WHITE!

  • 20 min phone call – initially unaware of different models but eventually told me BLACK pods were discontinued.

 

On the VM website they refer to the BLACK pods as “Our NEW mesh Wi-Fi Pods” and the WHITE pods as “Our mesh Wi-Fi Pods”.

 

The website also mentions a Wi-Fi booster which is no longer available to customers so I am unsure as to whether this was what the person was talking about?

4 REPLIES 4

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @Martin43, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty obtaining the Wi-Fi pod you need.

As far as I'm aware we can still order the black Wi-Fi pods for a customer.

Check out the envelope in the top right hand corner, and I'll see if this is possible for you.

Thanks,

David_Bn

Client62
Legend

If only VM would price the pods at £120 for a set of three.  
This would stop folks grasping for what has to be one of the most limiting home Wi-Fi options available.

Sephiroth
Alessandro Volta

A rose by any other colour still smells like poo - sort of thing.  The Pods may do their job, if they work at all - but that wretched Connect App removes any control you might wish to have over your WiFi settings.

If it matters to have WiFi spread through your property (perfectly reasonable), then a third party mesh system attached to your hub will give you a much better experience.

Seph - ( DEFROCKED - My advice is at your risk)

Sephiroth
Alessandro Volta

Better still, modem mode with your own router and APs.

Seph - ( DEFROCKED - My advice is at your risk)