Forum Discussion

Almedia's avatar
Almedia
Dialled in
2 years ago

Why two TV boxes showing in VM Connect app?

I wonder if anyone has experienced this in the VM Connect (iOS) app whereby having successfully set up my second WiFi Pod, “My network” now shows two TV boxes when I only have one TV 360 box. The ori...
Almedia's avatar
Almedia
Dialled in
2 years ago

Hi Nat, thank you for your reply. I have just tried that, removing it completely from my iPhone and then freshly downloading and installing it again, but sadly I still show the two TV boxes.

Natalie_L's avatar
Natalie_L
Forum Team (Retired)
2 years ago

Thank you for your reply. 

Can you please confirm if you have removed the app data as well as the app itself?

For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.

Thanks, 

 

 

  • Almedia's avatar
    Almedia
    Dialled in
    2 years ago

    Hi Nat, I did go to Settings > My name > iCloud > Manage Account Storage, but as expected, Connect app does not appear in the list there. However, just to make doubly sure, I then went to General > iPhone Storage > Connect app > Delete App which again deleted the app and all related data from my iPhone. I again re-downloaded and installed the app and once again I can see two TV boxes which is most peculiar. Everything else appears normal and I can see the two WiFi Pods but why it insists on doubling-up on the TV boxes, I just don't know. I have never had more than one TV box. I do wonder whether the Connect app team are aware of this bug? I stress that this only became an issue after the installation of the second WiFi Pod. I do appreciate you trying to help me with this.

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)
      2 years ago

      Thank you for trying and letting us know. 

      I am going to feed this back to the team to review further. 

      We will provide an update as soon as it becomes available. 

      Thanks, 

      • Cal303's avatar
        Cal303
        Tuning in
        2 years ago

        Hi,

        I also have this issue. When setting it up I think I manually added the tv box some how, then when I went on the Home Screen I saw it had asked me to set up my tv box or add it to the network. So I clicked it and now I have two on there as well. 

        I was also wondering about how to set it so they are included in the same ‘Living room’ instead of Living room (2) for example. 

        Thanks