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Why does VMConnect not work with Hub5x?

NoGGy
On our wavelength

When this was sold to me, I was told this would work. No further update after 12 months of having this serviceScreenshot_2024-11-01-16-24-19-137_com.virginmedia.simplewifi-edit.jpg

10 REPLIES 10

Client62
Alessandro Volta

Does device pausing exist and work in the Hub 5x admin menus ?

legacy1
Alessandro Volta

The app is made together with duck tape and hope

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Cardiffman282
Problem sorter

Drop the team a line connectapp@virginmedia.co.uk 

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

jpeg1
Alessandro Volta

Forget the wretched Connect app.

Log into the Hub with a browser and do the job properly. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Client62
Alessandro Volta

I'm waiting to read "I paused an unknown device and now my Tesla will not charge".

NoGGy
On our wavelength

Gives essentially no options apart from blocking devices completely. 

NoGGy
On our wavelength

Fortunately, I don't own an electric car and never will and also have an iq over 100 lol

Client62
Alessandro Volta

"blocking devices completely" by MAC Address is exactly what the Connect app offers for a DOCSIS connection.

MAC Address filtering can easily be evaded by any current mobile or laptop.

NoGGy
On our wavelength

True, done easily with VPN etc. But I have young kids who don't have that knowledge yet. So it's easier for me to click "pause" on my son's Xbox then block the entire Mac address.