Why are some of my devices not connected

[Carolyn41]

I have several devices assigned on the connect app, but some of them are showing as not connected, can anyone tell me why?

[Graham_A]

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@Carolyn41 wrote:

I have several devices assigned on the connect app, but some of them are showing as not connected, can anyone tell me why?

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Devices which have connected to the app will show as greyed out and Not Connected if they are currently out of range/switched off/asleep.  Once they come back on line they show as connected.

[Carley_S]

Hi @Carolyn41 

Welcome back to the community forums. 

Sorry to hear of your concern with some devices showing as not connected on the Connect app, 

Has the response kindly provided by Graham_A been able to answer your query?

Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.

[Client62]

The devices may have changed MAC address and re-connected to the Hub's Wi-Fi with a different identity.

Read about "MAC Address Randomisation"