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Website is not opening on Virgin wifi

Ash27
Joining in

Hi Team,

I am Virgin media broadband customer and  I am the owner of https://healthplusmore.co.uk . I am unable to open the website on virgin wifi network and It is very frustrating for me and for my clients and hampering my business and reputation.

Kindly resolve the issue.

3 REPLIES 3

legacy1
Alessandro Volta

Use another DNS

---------------------------------------------------------------

Client62
Alessandro Volta

The Virus Safe aspect of VM DNS is blocking access to the website.

>nslookup healthplusmore.co.uk
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: healthplusmore.co.uk
Addresses: 2a02:8801:200:1::1
81.99.162.48    ( these are both IPs that belong to VM )


>nslookup healthplusmore.co.uk 8.8.8.8
Server: dns.google
Address: 8.8.8.8

Non-authoritative answer:
Name: healthplusmore.co.uk
Address: 192.124.249.176 ( this is the correct IP of the website )

Try some of the public virus check services to see if your web site shows up as problematic

https://www.google.com/search?client=firefox-b-e&q=virus+check+website

If it turns out as all clear drop a message to websafefeedback@virginmedia.co.uk
reporting the web site as being blocked unexpectedly.

goslow
Alessandro Volta

@Ash27 wrote:

Hi Team,

I am Virgin media broadband customer and  I am the owner of https://healthplusmore.co.uk . I am unable to open the website on virgin wifi network and It is very frustrating for me and for my clients and hampering my business and reputation.

Kindly resolve the issue.


The site is flagged on Virus Total by 12 security providers under a 'malicious' or 'phishing' category which is VM is blocking it.

https://www.virustotal.com/gui/home/url