Virgin Media began services in my area last year so when my Sky contract was ending I looked at my options. VM could provide just what I wanted at a price which Sky could not match so I decided to sign up.
My initial installation date of 2nd August was put back to 19 August, while annoying it should not have been an issue as my Sky service was due to end in late August. When I eventually found someone to talk to, the date was revised to 14 August. The contractor duly turned at 4pm on the day before and I learnt for the first that the service would be delivered from a telegraph pole with the cable crossing 3 gardens. When I managed to make contact I was promised that it was all fine and my installation would be completed in good time. Having had no update, I continued to chase and received a request from the Wayleave Team on a Friday afternoon to provide them with my neighbours' email addresses. I was cross but gathered the information and replied the same day. A week later I got an email acknowledging my response, so absolutely nothing had been done in that time.
My Sky services have now ceased so I am without broadband and TV. I am shocked that VM are so unresponsive, something I will be sharing with local social media sites.
Obviously VM know where their infrastructure is and should be able to match to the map. So why do the pre-install team not undertake an initial check? The wayleave team are impossible to contact so I am in a comms purgatory.
ARGHH
