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WIFI POD HOT & BLACKENED WALL

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scotty500
Tuning in

3 weeks ago

smelt something last few days & just noticed this where our downstairs WIFI POD was. Of course unplugged now but anyone else seen this ?

Customer service do you propose someone collects & checks this unit please ?

IMG_7906.jpeg

 

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Cardiffman282
Problem sorter

3 weeks ago

It's really important that this is quickly reported to Trading Standards https://www.tradingstandards.uk/consumer-help/

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legacy1
Alessandro Volta

3 weeks ago

VM quick fix pods are a risk at lest the hubs was more well tested not to be a fire hazard

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Cardiffman282
Problem sorter

3 weeks ago

It's really important that this is quickly reported to Trading Standards https://www.tradingstandards.uk/consumer-help/

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @scotty500 

Welcome to our community forums and thank you for your first post. Sorry to hear you experienced this with your WiFi pod. We can understand your concern and want to do our best to look into this. We want to assure you that your safety matters to us. To best look into this we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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Adduxi
Very Insightful Person
Very Insightful Person

3 weeks ago

This is not the first time reported.  https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-Pods-replacements-black-white-versions...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Cardiffman282
Problem sorter

Monday

Please see https://community.virginmedia.com/t5/Community-Natter/Virgin-Media-in-explosive-news-story-on-Monday...

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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