VirginMedia Hub 5 Ring Connection

[spotty22]

Hi All, I need some help connecting my RING devices to a VirginMedia Hub 5.

I've seen some previous threads concerning this, so have followed the comments made by doing the following;

- Logging in to my Hub 5 online
- Separating out 2.4ghz and 5ghz by renaming the fields xxxx_24 and xxx_5 (same password)
- 2.4ghz settings: channel 11 (I've tried channel 1 too) and channel width 20 MHz (the other option is 20/40 MHz)
- Turning off Channel Optimization
- DMZ disabled
- I tried disabling the firewall (as instructed by RING customer support), but this failed too.

When I try and change the broadband settings on the RING I can see the xxx_24 network, but when I try and connect to it, it runs to 95% and then errors out.

I have another broadband line that the RING is connected to at present which is Vodaphone. It connects to this no problem at all. I want to cancel the Vodaphone broadband, but can't do this until I can get the RING connected to VirginMedia.

Any help to solve this issue would be greatly appreciated.

Has anyone managed to connect RING to a Virgin Hub 5?

[Client62]

Assuming the connection is managed by an app on a mobile phone,
try with the mobile phone connected to the xxx_24 network.

[spotty22]

I've tried that too, still no connection.

Ring customer service told me that channels 1, 6 and 11 are suitable for 2.4ghz. Channel 6 won't connect and I've tried 1 and 11, still no connection.

Ring also told me to try with the firewall turned off, but this wouldn't work either.

[Client62 · Accepted solution]

You may have a device that is not compatible with the Wi-Fi 6 of the Hub 5.

Several customers in a similar position have successfully used a retail Wi-Fi Repeater to re-create a Wi-Fi 4 2.4GHz signal for their CCTV cameras / laptops that could not connect to a Hub 5.

https://www.toolstation.com/tp-link-wi-fi-range-extender/p52846