Virgin Connect App

[skeck]

Just downloaded the Virgin Connect App as I'm needing a virgin pod to get coverage  in an area not covered in my house

But I can't get it to Connect  to my hub

And help would be appreciated 

Thanks 

[Daniel_Et]

Hi @skeck, thank you for your post.

We're sorry to hear about the problem you're having 😔

What type of device are you using? Is it an Android phone/tablet, iPhone or iPad?

Also, have you checked that the Connect app has location permissions enabled?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Client62]

The best avoided Connect app is notorious for :

1) the ability to rapidly corrupt a Hub 4
2) the lack of a method to order or request VM Pods

[skeck]

Thanks

Only downloaded it as the chat said to use it to test and order a pod 

[skeck]

Android phone 

Yes the location has permission 

[Client62]

There is free an Android app from the Google play store "Samknows Realspeed" this I find to be very handy as it just performs the VM Hub speed test and the mobile wi-fi speed tests without any of the intrusion of the Connect app and hopefully without the element of the Connect app that is causing so much havoc for Hub 4 customers.

[skeck]

So how do I order a booster pod if I can't use the Virgin Connect App ?

Thanks 

[Client62]

We would so much prefer a device we can configure and control ...

https://www.toolstation.com/tp-link-wi-fi-range-extender/p52846

[Matthew_ML]

Hey skeck, thank you for reaching out and I am sorry to hear you are struggling to order a WIFI pod.

I will send you a DM now to assit.

Remember they are free if you are 1GB or a Volt customer otherwise £8 per month.