Forum Discussion

Cardiffman282's avatar
Cardiffman282
Trouble shooter
9 months ago
Solved

Very distant fix date for local broadband fault

Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM). I checked the phone and on...
  • Gareth_L's avatar
    Gareth_L
    3 months ago

    Hello Cardiffman282.

    Sorry to see the issue still persists and that the engineer opted for a hub swap instead of investigating everything when he attended.

    Can I send you another PM to arrange for a more senior engineer to take a look?

    This isn't good enough at all.

    Gareth_L

Cardiffman282's avatar
Cardiffman282
Trouble shooter
4 months ago

The good news: The engineer arrived on time. That's about it.

The bad news: No change. Upload power levels still all too low. He was clearly in a rush to go home after a long day and was indeed gone within five minutes. He immediately assumed the purple LED was proof positive of a "knackered" hub. I began to explain that it was in modem mode but nope - disconnect, straight to the van, new Hub 3 connected. I again tried to begin to explain that it was the upload speeds and packet loss that were the issue but nope - his gadget showed that the speed was okay and that was that. No offer to reset back to modem mode (not that it's hard - but another sign of how things went), left me with the hub bag, and that was that as far as he was concerned. Worst engineer yet.

 

Gareth_L's avatar
Gareth_L
Forum Team
3 months ago

Hello Cardiffman282.

Sorry to see the issue still persists and that the engineer opted for a hub swap instead of investigating everything when he attended.

Can I send you another PM to arrange for a more senior engineer to take a look?

This isn't good enough at all.

Gareth_L