Virgin Media Virgin Media Community

paperclip · ‎06-08-2024

Do Virgin Media allow the usage of a VPN on their network?

I'm not meaning entering anything on the router setting, I'm referring to using a VPN app?

Cardiffman282 · ‎06-08-2024

Yeah it's fine. The only mention of VPNs in the Ts and Cs is in relation to the use of them invalidating claims under the WiFi speed guarantee.

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paperclip · ‎06-08-2024

Thanks

Client62 · ‎07-08-2024

Settings for aspects of VM that can prevent VPN's working for Hubs in Router mode

1) Child Safe - Must be disable in the VM Online account for VPNs to work
2) Virus Safe - Best to disable in the VM Online account as false positives are not unknown
3) Smart Security - Hub 5 users, disable in the Connect app - this intrusive DNS interceptor / redirector & blocks use of DoH / DoT.

paperclip · ‎07-08-2024

How come this wasn't required to do with BT?

Tudor · ‎07-08-2024

Totally different firmware and software.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

paperclip · ‎07-08-2024

Are there instructions anywhere on how to to this?

jbrennand · ‎07-08-2024

Log onto your online account and go to the "Security" page - all the buttons you need to "click" will be evident

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.