Forum Discussion

paperclip's avatar
paperclip
Well-informed
8 months ago

VPN

Do Virgin Media allow the usage of a VPN on their network? 

I'm not meaning entering anything on the router setting, I'm referring to using a VPN app? 

  • Yeah it's fine. The only mention of VPNs in the Ts and Cs is in relation to the use of them invalidating claims under the WiFi speed guarantee. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Settings for aspects of VM that can prevent VPN's working for Hubs in Router mode

    1) Child Safe - Must be disable in the VM Online account for VPNs to work
    2) Virus Safe - Best to disable in the VM Online account as false positives are not unknown
    3) Smart Security - Hub 5 users, disable in the Connect app - this intrusive DNS interceptor / redirector & blocks use of DoH / DoT.


      • Tudor's avatar
        Tudor
        Very Insightful Person

        Totally different firmware and software.

    • paperclip's avatar
      paperclip
      Well-informed

      Are there instructions anywhere on how to to this? 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        Log onto your online account and go to the "Security" page - all the buttons you need to "click" will be evident