06-03-2024 11:41 - edited 06-03-2024 11:50
Recently had virgin media technician out as same issue as subject. He has installed a Hub 5 but we are facing same issue with the app.
I would like to control the WiFi remotely by pausing individual devices and use the WiFi pods.
However the VM connect app will not to the Hub 5 ( as before with hub 4).
Tried the following troubleshooting steps;
1. Rebooting the Hub 5.
2. Disabling mobile data on my phone.
3. Clearing app cache and reinstalling app.
4. No VPN enabled.
please help assist. Thanks
on 06-03-2024 13:16
Takes a few days to a week for the VM Connect app to start working with a replacement Hub.
Rebooting the Hub make no difference - you just have to wait.
Wi-Fi Pausing and MAC blocking can be performed from the Hub 5 menu at http://192.168.0.1/
Modern laptops and mobiles can & will evade these controls in seconds, it is better to focus on acceptable use.