I recently moved house (and arranged to transfer my broadband services via the "moving home" service on the online portal). When the engineer installed broadband at the new property he said that we should use the VM Connect App to check wifi speeds and order pods so that wifi can be used throughout house. However, i cannot log into the VM Connect App as it says my account is "inactive or closed" - its been more than 2 weeks since wifi was installed at the new address.
Thanks - i have tried speaking to the team via phone but they weren't able to resolve the issue. My online account is still linked to my previous account at my old address (which I vacated on 15 December) and doesn't have details of the new account number / address and I am unable to log into VM Connect as it states my account is closed (as the account with the old address was closed).
Thanks for coming back to us Anniebirch, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Kind Regards, Steven_L
