Upgrade to hub5

[colinwebb]

I’ve noticed twice now that the hub 4 I have has got quite hot and started blinking blue. Resetting solves the issue but I’m wondering if an upgrade to hub5 would solve this. I’m on the Gig1 package.

[jbrennand]

Call it in as a fault and a Tech visit will be arranged who, if faulty,  may swap the Hub for you - it could be a Hub5 or a Hub5 - dependent on what they have in their van.

[nodrogd]

By all means report it as a fault. But the technician will replace it with whatever happens to be in their van at the time. At the end of the day the kit is rented & VM only has to provide you with a router capable of the broadband speed you pay for.

[jpeg1]

And if the technician finds there is no fault you may be charged £25.

[sasha33]

I know this isn't a place, but my first post has been marked as spam, can a moderator or anyone look into that please? I feel like I'm being ignored by Virgin on all mediums.

[jpeg1]

Your own post is here :

https://community.virginmedia.com/t5/Networking-and-WiFi/Connection-dropping-multiple-times-a-day/td...

[Carley_S]

Hi @colinwebb 

Welcome back to the community forums 

Sorry to hear of your concerns with your Hub 4. 

When the Hub 4 flashes blue this means that it's trying to gain a WPS connection as it's been requested to do so from the button on the back of the hub. 

Is the router in a open, well ventilated area  and out of direct sunlight? Are you experiencing any service issues at all when the light flashes or just in general?

[newapollo]

Hi @sasha33 

Your posts haven't been marked as spam. 

You already have two open threads on the same topic.  I've merged them both together for you <here>