Hi I got connected this weekend on 1GB but some of the rooms are very low (poor) but when I follow the steps to order a wifi pod via the VM Connect app and select upgrade package I get a 'oops something is wrong message'. How do I go about obtaining one of the 3 free wifi pods that can be linked to my 1GB account?
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After speaking to them on the phone there is a 'known issue' with the VM app and ordering pods when you are on the top tier package. So they advised to call them if you want to order a pod. They will get you to do a https://www.samknows.com/realspeed/ test on the phone to proves the speeds and then if all ok a pod will be sent out to you.