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Unable to order WiFi Pods

wovendesign
Tuning in

Hi I got connected this weekend on 1GB but some of the rooms are very low (poor) but when I follow the steps to order a wifi pod via the VM Connect app and select upgrade package I get a 'oops something is wrong message'. How do I go about obtaining one of the 3 free wifi pods that can be linked to my 1GB account?

1 ACCEPTED SOLUTION

Accepted Solutions

Linzz897
Tuning in

I rang the dreaded customer service and they eventually sent mine.  It took several calls and an online complaint but I got there eventually.  Good luck. 

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3 REPLIES 3

shearer999
Joining in

I have the same issues and just keep getting sent round in circles. Website starts asking different questions and trying other things although the app told me to head there.

Hopefully someone can help

Linzz897
Tuning in

I rang the dreaded customer service and they eventually sent mine.  It took several calls and an online complaint but I got there eventually.  Good luck. 

After speaking to them on the phone there is a 'known issue' with the VM app and ordering pods when you are on the top tier package. So they advised to call them if you want to order a pod. They will get you to do a https://www.samknows.com/realspeed/ test on the phone to proves the speeds and then if all ok a pod will be sent out to you.