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Unable to get my first WiFi Pod

Joining in

Iam having Same issue for told I need a special pod as the normal ones won’t work with our hub 5x waiting for confirmation but what your saying above ive had the same I don’t believe one has been ordered this is not right iam within my 14 days cool off so if I don’t get one for my room then I may have to cancel I didn’t sign up to be fobbed off I’m entitled to one so jus sort this virgin plz 


Very Insightful Person
Very Insightful Person

A VM person will respond here soon,


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @Bazza1086 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service, can I just clarify, did a member of our team state they had ordered a pod for you already?

Apparently so but nothing been 3 weeks now can u sort one for me please