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Unable to get my first WiFi Pod

On our wavelength

I have been having serious problems, just trying to order a wifi pod.

Initial contact 14.2.2024, asked to do tests, Real Speed said it could not connect to the router.

18.2.2024, tests tried again, still not connection to router . Wifi pod ordered

26.2.2024, didn't get a confirmation email, told I would get one within 12 hours

27.2.2024, no confirmation email, told wifi pod would arrive within 3 days

5.3.2024, no confirmation email, told wifi pod would arrive within 3 days

8.3.2024, no confirmation email, told there was a problem with my account, all fixed now, a confirmation email will arrive soon and wifi pod would arrive within 3 days.

12.3.2024,no confirmation email, went through the test procedures again, eventually got real speed to work, 1111 at router 12 at mobile. Then told the order could not be raised as I had s disability and I needed to have an emergency backup phone installed. That the order could not be in place until this was done, an engineer would have to be sent out. I informed staff that I had an emergency backup phone installed. She insisted I hadn't, I offered to send her a photo of it. I asked to speak to a manager or supervisor and this was refused. Then I was told that the order was now in place and that I would get a confirmation email shortly and the wifi pod would arrive within 72 hours to 14 days. (This is a new one, it has always been within 3 days before this!)


It reads like a script from a bad comedy show.


Very Insightful Person
Very Insightful Person

A VM person will respond here soon.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi almark,

Thank you for reaching out to us in our community and welcome back, sorry to see you have still not received a Pod which has been promised for some time, so I can help an invite for a Private Chat has been sent, please look out for the white envelope.