I have been having serious problems, just trying to order a wifi pod.
Initial contact 14.2.2024, asked to do tests, Real Speed said it could not connect to the router.
18.2.2024, tests tried again, still not connection to router . Wifi pod ordered
26.2.2024, didn't get a confirmation email, told I would get one within 12 hours
27.2.2024, no confirmation email, told wifi pod would arrive within 3 days
5.3.2024, no confirmation email, told wifi pod would arrive within 3 days
8.3.2024, no confirmation email, told there was a problem with my account, all fixed now, a confirmation email will arrive soon and wifi pod would arrive within 3 days.
12.3.2024,no confirmation email, went through the test procedures again, eventually got real speed to work, 1111 at router 12 at mobile. Then told the order could not be raised as I had s disability and I needed to have an emergency backup phone installed. That the order could not be in place until this was done, an engineer would have to be sent out. I informed staff that I had an emergency backup phone installed. She insisted I hadn't, I offered to send her a photo of it. I asked to speak to a manager or supervisor and this was refused. Then I was told that the order was now in place and that I would get a confirmation email shortly and the wifi pod would arrive within 72 hours to 14 days. (This is a new one, it has always been within 3 days before this!)
It reads like a script from a bad comedy show.
