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Unable to enable child safe

men8th
Tuning in

Hi, I get the following error when trying to enable Child Safe:

"Sorry the changes you made were not saved, please try again"

Please can this be enabled.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

lotharmat
Community elder
Are you logged in as the main account holder?



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Hub 3 - Modem Mode - TP-Link Archer C7

See where this Helpful Answer was posted

12 REPLIES 12

lotharmat
Community elder
Are you logged in as the main account holder?



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Hub 3 - Modem Mode - TP-Link Archer C7

Yes I am, I'm the only one with an account. Rest of family is computer illiterate!

Can you try with an incognito window to see if it works from there.

If it doesn't - Hang tight for VM forum staff to pick this up!



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Hub 3 - Modem Mode - TP-Link Archer C7

Good idea. Will try that and post back.

OK, tried in incognito mode on Chrome. Still no joy.

men8th_0-1681563786052.png

 

 

Just tried in MS Edge too. Still same error message.

Definitely hang fire for VM Staff! Thy'll get to this!



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Hub 3 - Modem Mode - TP-Link Archer C7

用心棒
Very Insightful Person
Very Insightful Person

Whilst waiting for the forum team consider trying the following:

  • when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe
  • try going to https://protonvpn.com; if Web Safe is on this site should be blocked

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