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Trying to order a wifi booster

Joining in


I have the Gig1 Full Fibre Broadband but our lower ground floor kitchen / living room needs better wifi for our security camera. 

I've gone onto my account, found the help page to see if I am eligible to order one, clicked on the link and it just keeps taking me back to log in. 

All I want to do is order a booster! Any time I've ever had to contact Virgin it's an intensely annoying experience. The broadband is good but the customer service not so. 

Can anyone help please?




Very Insightful Person
Very Insightful Person

See the post from “newapollo” in this thread for a guide to scanning and ordering Pods….


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi JC232

Thanks for your post.

We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required.