Trying to order a wifi booster

[JC232]

Hi

I have the Gig1 Full Fibre Broadband but our lower ground floor kitchen / living room needs better wifi for our security camera. 

I've gone onto my account, found the help page to see if I am eligible to order one, clicked on the link and it just keeps taking me back to log in. 

All I want to do is order a booster! Any time I've ever had to contact Virgin it's an intensely annoying experience. The broadband is good but the customer service not so. 

Can anyone help please?

Thanks.

[jbrennand]

See the post from “newapollo” in this thread for a guide to scanning and ordering Pods….

https://community.virginmedia.com/t5/Networking-and-WiFi/Impossible-to-request-a-POD-via-VM-Connect/...

[Beth_G]

Hi JC232

Thanks for your post.

We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required.