Trying to cancel engineer visit

[ret83]

Hi,

Our broadband went down last night and the service status checker guided us to book an appointment with an engineer, which I did, for Saturday. However, the service has since been restored so now I need to cancel this appointment, but it doesn't show up in the app or on my account via the website. I've just spent about 45 minutes trying to do this! Please could someone cancel it for me so I don't have to waste £28 or an engineer's time...?

Thanks in advance!

[Joseph_B]

Hey @ret83,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you had been having this issue trying to cancel your appointment, I can see from the system you have spoken to our team since making this post. Where they able to go about cancelling this through for you?

Joe

[HB68]

I'm in the same boat. WHY does Virgin have to make it so hard??

[Vikki_M]

Hi HB68

Thank you for your post and welcome back to our community.

you should be able to cancel this via your online account or by text message.

I have taken a look at things from our side and can see you were able to cancel this online.

If you have any further questions at all, please pop back to us here and we would be happy to help.