on 31-05-2024 22:29
My wife has reported a total loss of service for over 12 hrs in our village and the surrounding areas and villages .
I have booked an engineer visit for Monday but I'm unable to register for loss of service help ?
on 31-05-2024 22:43
If it’s an Area fault your technician visit will certainly be cancelled. The only way to register loss of service is via customer services.
on 01-06-2024 08:22
Phoning in the fault gives VM the least opportunity to try to dodge paying any compensation due (on grounds of not using the proper means for reporting)
Keep detailed notes of everything that happens until the fault is fixed.
But note the 2 working day lead time VM gets to fix a fault before any compensation kicks in.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Try the automated service status number 0800 561 0061 to keep track of any faults in your area.
on 04-06-2024 08:34
Hi there @andytanksafc
Thank you so much for your post and welcome back to the forums, it's great to have you with us.
I am so sorry that you have faced this issue with your service and thank you again for posting. I can see that there is not an outage in the area currently and that you have had a recent appointment with an engineer attended.
Can I ask how the visit went?
on 05-06-2024 13:04
Hi 4 villages on the area all had total loss of service and the engineer was cancelled at your end it did come back on after about 36 hrs but loosing everything is unacceptable, people were told its their box ,it's this that neighbours told different things when the fault was clearly at your end
on 09-06-2024 15:44
I'm very sorry to hear that this happened @andytanksafc and I can fully understand the frustrations here.
How have things been looking with the service since then?
on 09-06-2024 18:21
For 4 days we couldn't access any apps ,only live tv the connection has been intermittent at best
on 09-06-2024 22:23
router restarted numerous times and just renewed my contract so poor
on 09-06-2024 22:29
5 minutes stuck at this
on 09-06-2024 22:31
now back to this in this day and age and I'm not ringing "customer service " to be bounced round call centres in India