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Total Loss Of Service in Area

On our wavelength

My wife has reported a total loss of service for over 12 hrs in our village and the surrounding areas and villages .

I have booked an engineer visit for Monday but I'm unable to register for loss of service help ?


Very Insightful Person
Very Insightful Person

If it’s an Area fault your technician visit will certainly be cancelled. The only way to register loss of service is via customer services.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Alessandro Volta

Phoning in the fault gives VM the least opportunity to try to dodge paying any compensation due (on grounds of not using the proper means for reporting)

Keep detailed notes of everything that happens until the fault is fixed.

But note the 2 working day lead time VM gets to fix a fault before any compensation kicks in.

Try the automated service status number 0800 561 0061 to keep track of any faults in your area.

Forum Team
Forum Team

Hi there @andytanksafc 

Thank you so much for your post and welcome back to the forums, it's great to have you with us. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I can see that there is not an outage in the area currently and that you have had a  recent appointment with an engineer attended. 

Can I ask how the visit went?

Hi 4 villages on the area all had total loss of service and the engineer was cancelled at your end it did come back on after about 36 hrs but loosing everything is unacceptable, people were told its their box ,it's this that neighbours told different things when the fault was clearly at your end

I'm very sorry to hear that this happened @andytanksafc and I can fully understand the frustrations here. 

How have things been looking with the service since then? 

For 4 days we couldn't access any apps ,only live tv the connection has been intermittent at best


 router restarted numerous times and just renewed my contract so poor


 5 minutes stuck at this 


 now back to this in this day and age and I'm not ringing "customer service " to be bounced round call centres in India