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Terrible!

abod
Joining in

Nexfibre installed their equipment and went live 2 weeks ago. As we only have copper in our area , we signed up immediately for an install on 17th May. Unfortunately, when they came to prepare the outside of the property the contractors had left the cbt box half way down the pole so couldn’t connect. Install date then moved to 22nd May. Engineer came and set everything up and broadband was working. The next day we had a full 12hr outage from 8am to 8pm then was fine for a further 4 days. Full outage started on 1st June at 8am and still not back up as of now. Rung multiple times to be given, ‘it’s being fixed etc in the next few hours”, and am now fed up.

How do I cancel this service as I am still in the 14 day cooling off period? Does anyone have the number for the cancellations team ,as when I just rang the specialist team now the department is closed.

3 REPLIES 3

Cardiffman282
Super solver

You shouldn't need a specialist team to cancel https://www.virginmedia.com/help/leaving

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Cancel VM here
Complain to VM
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abod
Joining in

Still no broadband after 4 days. Managed to cancel after being passed around and cut off twice while trying to explain that, Im still in the 14 day cooling off period. Bullet dodged!

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here