My wifi service on my business router went down Wednesday 8/11/23 at 11:00am. After being told nothing was wrong with it and that I just need to turn it off and on again by fault support, which I had already done, the problem persisted and they said they’ll set up a fault ticket and I would just need to respond to their message to update on the situation.
I was met with the below message no less than 11 times before I called again, and the support service told me “the number just doesn’t work sometimes, it works for some customers but not everyone”.
This is already bad enough, but then today I get a message saying that the technician will come on the 11th of November at 7pm.
That is over 120 hours from when I reported the issue and is unacceptable that it’s going to take that long to fix At minimum.
I would highly recommend not to ever use virgin media service if avoidable since this is the second time something like this has happened within the past 2 weeks.
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We're sorry to hear you are having an issue with your Business broadband. We're only able to help with residential customers via this Community. If you have Twitter then try tweeting @Vmbusinesshelp or if not you can try these contact options here.
Apologies once again.
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