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Terrible Internet

helpme111
Tuning in

I am so sick to death i have had terrible internet for weeks, i can't speak to a real person all i get is we are resetting your broadband

my download is currently 13.7 and upload 21.1

i am paying for a service that doesnt work and is stopping me from working

to top it off i cant even reply to messages here as ive reached my limit? BROTHER WHAT

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Super solver

Best to stick with your original thread https://community.virginmedia.com/t5/Networking-and-WiFi/help-me-bad-broadband/td-p/5538836

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

See where this Helpful Answer was posted

3 REPLIES 3

Cardiffman282
Super solver

Best to stick with your original thread https://community.virginmedia.com/t5/Networking-and-WiFi/help-me-bad-broadband/td-p/5538836

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Client62
Legend

First call 0800 561 0061 - use the automated number to see if there is a fault in your street.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.


Matthew_ML
Forum Team
Forum Team

Hey helpme11, thank you for reaching out and I am so sorry to hear this.

I can see you are currently in PM with my colleague, please do reach back out if  you need any more support. 

Matt - Forum Team


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