Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Tado bridge won’t connect

JamieC80
Just joined

Saturday

Recently switched to virgin media but my tado internet bridge won’t connect to the router.

it worked fine with with my old router and I’ve even bought gigabit switch hub but it still won’t connect

0 Kudos
6 REPLIES 6

Tudor
Very Insightful Person
Very Insightful Person

Saturday

You must have a Hub5. Problem is the hub only has 100/1000M ports and the Taso only works with a 10M port. The way out is to but a cheap 5 port 10/100/1000 network switch and put it between the hub and the Tado. Been reported before and this is the only way to get the Tado working.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

jbrennand
Very Insightful Person
Very Insightful Person

Saturday - last edited Saturday

Cant answer this but others on here will be able to - but I suspect the reason lies in the tech spec below.

VM does not support IPv6 (only IPv4)

EDIT Cheers Tudor 👍

________________________________

Screenshot 2024-11-30 at 17.12.48.png


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Cardiffman282
Problem sorter
In response to jbrennand

Saturday

Oooh is Edit back then? 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
0 Kudos

Cardiffman282
Problem sorter
In response to Cardiffman282

Saturday

Nope not for me. It must be a VIP privilege. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

legacy1
Alessandro Volta

Saturday

look to get your own router with 1Gb ports and use hub in modem mode

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos

carl_pearce
Community elder

Saturday

This and a couple of ethernet cables should resolve your issue:

https://www.amazon.co.uk/TP-Link-TL-SG105S-Ethernet-Lifetime-Warranty/dp/B07HP5TN4S

 

0 Kudos
Top