Superhub 5 error

[Trypta]

Hi, my network seems to be somewhat unreliable.

I'm noticing a lot of errors on the modem log too. I've got a gig1 connection on a superhub 5 in modem mode, which is attached to a wavlink quantum dax router.

My logs are as follows:

Downlink-

Spoiler

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	0.3	41	QAM 256	29
2	139000000	2.5	41	QAM 256	1
3	187000000	1.7	41	QAM 256	7
4	195000000	1.7	41	QAM 256	8
5	203000000	1.3	41	QAM 256	9
6	211000000	1.3	41	QAM 256	10
7	219000000	1.2	41	QAM 256	11
8	227000000	1.1	41	QAM 256	12
9	235000000	1.1	41	QAM 256	13
10	243000000	0.8	41	QAM 256	14
11	251000000	0.7	41	QAM 256	15
12	259000000	0.6	41	QAM 256	16
13	267000000	0.7	41	QAM 256	17
14	275000000	0.4	41	QAM 256	18
15	283000000	0.4	41	QAM 256	19
16	291000000	0.4	41	QAM 256	20
17	299000000	0.3	41	QAM 256	21
18	307000000	0.4	41	QAM 256	22
19	315000000	0.4	41	QAM 256	23
20	323000000	0.3	41	QAM 256	24
21	331000000	0.3	41	QAM 256	25
22	339000000	0.4	41	QAM 256	26
23	347000000	0.4	41	QAM 256	27
24	355000000	0.2	41	QAM 256	28
25	371000000	0.3	41	QAM 256	30
26	379000000	0.3	41	QAM 256	31
27	387000000	0.3	41	QAM 256	32
28	395000000	0.2	42	QAM 256	33
29	403000000	0.2	42	QAM 256	34
30	411000000	0	42	QAM 256	35
31	419000000	0.1	42	QAM 256	36

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	12	0
2	Locked	41	10	0
3	Locked	41	7	0
4	Locked	41	14	0
5	Locked	41	7	0
6	Locked	41	5	0
7	Locked	41	5	0
8	Locked	41	8	0
9	Locked	41	10	0
10	Locked	41	7	0
11	Locked	41	12	0
12	Locked	41	10	0
13	Locked	41	9	0
14	Locked	41	13	0
15	Locked	41	22	0
16	Locked	41	7	0
17	Locked	41	16	0
18	Locked	41	8	0
19	Locked	41	10	0
20	Locked	41	13	0
21	Locked	41	12	0
22	Locked	41	17	0
23	Locked	41	15	0
24	Locked	41	16	0
25	Locked	41	13	0
26	Locked	41	15	0
27	Locked	41	36	0
28	Locked	42	45	0
29	Locked	42	46	0
30	Locked	42	44	0
31	Locked	42	39	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

37

Locked

41

-3.5

3617969526

252

Uplink-

Spoiler

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.8	5120	QAM 64	5
1	43100000	47.5	5120	QAM 64	6
2	36600000	47.3	5120	QAM 64	7
3	30100000	46.8	5120	QAM 64	8
4	23600000	46.5	5120	QAM 64	11

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

43.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

74000000

4

0

Can someone let me know if these look normal please?

[Trypta]

I've just spoken to customer support and they've told me not to use the 2.5gbps ethernet port???
Am I not more likely to saturate the lower speed ports if all my network activity is going through the lower speed ports?

[carl_pearce]

Corrected errors are normal, even a large amount, on the DOCSIS 3.1 channel.

A couple of timeouts, but nothing to be concerned about, although the power level on the DOCSIS 3.1 channel is just on the edge of being out of spec. DOCSIS 3.0 upstream power levels a touch high, but in spec.

I've had no issues with the 2.5Gbps ethernet port in modem mode.

What issues do you have?

[Client62]

This is the saga of the Hub 5 and issues with the 2.5Gb/s port  

https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079