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Superhub 3 Faulty Constant Red LED

Reaver85
Joining in

on ‎24-02-2024 16:45

Hi i need to be sent a replacement superhub 3 as it has a constant red light at the bottom instead of white which means its overheating acording the the VM website and my internet keeps dropping out and i have to turn the hub off constantly to get it to work.the hub is in a an open well ventilated area also so thats not the cause

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4 REPLIES 4

Client62
Alessandro Volta

on ‎24-02-2024 20:43

Run the Hub 3's Network diagnostic tool
Scroll down through the results and find the Temperature entry. Is it normal ?

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Reaver85
Joining in
In response to Client62

on ‎25-02-2024 01:13

as you can see it says the temperature is normal so obviously something is wrong with the hubvm1.PNG

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Reaver85

on ‎25-02-2024 01:38

So its not overheating.   But the warning system to detect and warn you of  that "state" is not working properly. 

A bit like removing the battery from your smoke alarm detector !


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Client62
Alessandro Volta

on ‎25-02-2024 10:14

On the screen shot we don't see the temperature report. 
However if it is normal that is good news, the LED's colour is fading.

When a Hub 3 is in modem mode the LED is magenta and that looks quite red to many folks.

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