Stats check - cable damaged

[neizt]

Hello community 👋.

Been a Virgin customer for over 10 years now and have thankfully had very few issues. Recently we had some work done in the garden which resulted in my Virgin cable that runs through the said garden getting damaged.

Copper was showing but repaired using electrical tape as a temporary measure, thing is my connection still seems as good as it was before. Is it still worth getting an engineer visit to sort it properly? 

Router stats attached below:

Router status

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.2	43	QAM 256	25
2	139000000	8.2	43	QAM 256	1
3	147000000	8.2	43	QAM 256	2
4	155000000	8.1	43	QAM 256	3
5	163000000	7.9	43	QAM 256	4
6	171000000	7.7	43	QAM 256	5
7	179000000	7.7	43	QAM 256	6
8	187000000	7.8	43	QAM 256	7
9	195000000	8	43	QAM 256	8
10	203000000	7.9	43	QAM 256	9
11	211000000	8	43	QAM 256	10
12	219000000	8.1	43	QAM 256	11
13	227000000	8	43	QAM 256	12
14	235000000	7.8	43	QAM 256	13
15	243000000	7.7	43	QAM 256	14
16	251000000	7.6	43	QAM 256	15
17	259000000	7.3	43	QAM 256	16
18	267000000	7.2	43	QAM 256	17
19	275000000	7.2	43	QAM 256	18
20	283000000	7.1	43	QAM 256	19
21	291000000	7	43	QAM 256	20
22	299000000	6.9	43	QAM 256	21
23	307000000	6.8	43	QAM 256	22
24	315000000	6.6	43	QAM 256	23
25	323000000	6.4	42	QAM 256	24
26	339000000	6.1	42	QAM 256	26
27	347000000	6.3	43	QAM 256	27
28	355000000	6.4	43	QAM 256	28
29	363000000	6.2	43	QAM 256	29
30	371000000	5.9	43	QAM 256	30
31	379000000	6	43	QAM 256	31
32	387000000	5.9	43	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	0	0
2	Locked	43	0	0
3	Locked	43	0	0
4	Locked	43	0	0
5	Locked	43	0	0
6	Locked	43	0	0
7	Locked	43	0	0
8	Locked	43	0	0
9	Locked	43	0	0
10	Locked	43	0	0
11	Locked	43	0	0
12	Locked	43	0	0
13	Locked	43	0	0
14	Locked	43	0	0
15	Locked	43	0	0
16	Locked	43	0	0
17	Locked	43	0	0
18	Locked	43	0	0
19	Locked	43	0	0
20	Locked	43	0	0
21	Locked	43	0	0
22	Locked	43	0	0
23	Locked	43	0	0
24	Locked	43	0	0
25	Locked	42	0	0
26	Locked	42	0	0
27	Locked	43	0	0
28	Locked	43	0	0
29	Locked	43	0	0
30	Locked	43	0	0
31	Locked	43	0	0
32	Locked	43	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

3.2

69503371

0

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43	5120	QAM 64	1
1	43100000	43	5120	QAM 64	2
2	36600000	42.5	5120	QAM 64	3
3	30100000	42.3	5120	QAM 64	4
4	23600000	41.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

37.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

[MOD EDIT: Subject title changed for clarity]

[asim18]

If your cable is damaged to the core it may work fine for now, but it won't last very long. Eventually, moisture will get in and slowly ruin the surface of the copper conductor which will begin causing problems sooner or later.

[Cardiffman282]

The stats look okay to me but a agree that it is probably prudent to call the damaged cable in as a fault on 0345 454 1111 / 150. It would also help to see the current state of the cable via some pictures. 

[Adduxi]

Hopefully it was only the outer sheath you saw as copper.  If it was the inner core, your stats would be terrible, but as it is, they are not bad at all.   However, agree that over time water ingress may cause problems, so best to get the cable repaired by VM.