Solid red light - Hub 3

[Knobjunior]

Have solid red light on my hub and frequent wi-fi drop out.  Turned it off today and back on, still same problem.  Rang Virgin Media this morning and spoke to someone who just did the usual reading of a script.  Was transferred to UK call centre and not really very helpful.  Point blank refused to replace it and offered an engineer appointment which potentially means spending half of Saturday sat at home waiting for them or a call from their broadband specialist.  They will not listen that it clearly has a fault but that seems to be the standard Virgin Media approach.  Always keen to help if it involves their customers paying more money though.

[Paul_DN]

Hey there,

Thank you for reaching out to us in our community and welcome, sorry to hear there is a red light on your Router, if all checks and reboots/ pin resets have been done and the light remains red, a technician is required, we do not send a replacement, this is done by a technician if required once full checks are done.

All fault callouts are within a 4 hour window, I was able to locate you on our system with the details we have for you and cannot see any issues, It does look like you may have a 3rd party Router, if this is the case remove this and put ours in Router mode so we can run further checks.

If you would like us to run more checks and send a technician please look out for the white envelope to join me in a private chat.

Regards

Paul.