Solid Red Light Hub 3

[Muggy666]

Hi

I have, like many others now got a solid red light on my Hub 3 router.

spoken to tech support who are going to “monitor my connection” however it seems people are being advised on a replacement due to an overheating issue

I have tried the standard reset with no change

internet is running fine, except one device (Xbox in summerhouse - wired) which is still running but at 80mb not 250 like other devices 

[nodrogd]

Typical CS waffle to get you off the phone. They can only monitor individual connections when they are speaking to you directly.

This is a safety issue even if it is just the LED indicator that has failed. I have escalated this post to the forum team who should respond here shortly.

[Scwillz]

I have the exact same issue (permanent red light) except all of my ethernet ports have stopped working. Was also placed under a monitor and after three calls I persuaded them to send a replacement unit. Well that was a week ago and haven't heard anything since so starting to think a replacement hub request was never raised. 

[David_Bn]

Thanks for reaching out to us @Muggy666, and a very warm welcome to you!

Sorry to hear of the solid red light on the hub - this can be determined as the hub overheating and therefore needs to be replaced to ensure that this doesn't become a fire hazard.

Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn