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CalvinLiu · ‎25-09-2023

Hello,

I am planning on setting up Wifi for my flat but my socket is not the right one. What do I do about this?

Thanks,

Calvin

Kath_P · ‎28-09-2023

Hi CalvinLiu,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some confusion when you've tried to order your equipment.

Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment.

Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining.

If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help.

Let us know if you have any further queries or questions.

Thanks,

Kath_P ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

See where this Helpful Answer was posted

Roger_Gooner · ‎25-09-2023

In some apartment blocks a VM tech has to attend to run a coaxial cable to replacement faceplate..

--
Note: My username is Roger_Gooner and not Alessandro Volta
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

My Broadband Ping - Roger's VM hub 5 broadband connection

CalvinLiu · ‎26-09-2023

So I would just have to get someone from VM to do it for me then, instead of self-install?

Roger_Gooner · ‎26-09-2023

If self-install is impossible VM will do it for you at no cost.

--
Note: My username is Roger_Gooner and not Alessandro Volta
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

CalvinLiu · ‎26-09-2023

How do I say that it is impossible? I am trying to buy the £26.50 deal but it says a technician will cost £30.

Kath_P · ‎28-09-2023

Hi CalvinLiu,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some confusion when you've tried to order your equipment.

Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment.

Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining.

If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help.

Let us know if you have any further queries or questions.

Thanks,

Kath_P ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

CalvinLiu · ‎03-10-2023

Hello Kath,

Thanks for replying.

I have already sorted it out with another staff member leading me to the team on Whatsapp, which helped me with my issue. I have paid for the order with the installation fee from a technician and all is going as planned.

Thanks,

Calvin

Sanpaolo · ‎24-01-2024

Hi Calvin, I'm having the same issue. Can youn kindly share the whatsapp contact to sort out the VM wall socket installation? Thank you.

Daniel_Et · ‎26-01-2024

Hi @Sanpaolo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're having the same issue 😔

The WhatsApp support team can be contacted on +447305 327 112. As previously advised, you can also call the sales team on 0800 183 1234.

Regards,
Daniel

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