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Socket

CalvinLiu
Joining in

Hello,

I am planning on setting up Wifi for my flat but my socket is not the right one. What do I do about this?
20230924_101722.jpg

Thanks,

Calvin

1 ACCEPTED SOLUTION

Accepted Solutions

Hi CalvinLiu, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear there has been some confusion when you've tried to order your equipment. 

Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment. 

Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining. 

If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help. 

Let us know if you have any further queries or questions. 

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

6 REPLIES 6

Roger_Gooner
Alessandro Volta

In some apartment blocks a VM tech has to attend to run a coaxial cable to replacement faceplate..

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

So I would just have to get someone from VM to do it for me then, instead of self-install?

Roger_Gooner
Alessandro Volta

If self-install is impossible VM will do it for you at no cost.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

How do I say that it is impossible? I am trying to buy the £26.50 deal but it says a technician will cost £30.

Hi CalvinLiu, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear there has been some confusion when you've tried to order your equipment. 

Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment. 

Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining. 

If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help. 

Let us know if you have any further queries or questions. 

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello Kath,

Thanks for replying.

I have already sorted it out with another staff member leading me to the team on Whatsapp, which helped me with my issue. I have paid for the order with the installation fee from a technician and all is going as planned.

Thanks,

Calvin