on 24-01-2024 21:23
Looking for help!! Recently bought 3 new Tcp smart bulbs. And having a right carry on getting them to connect. After hours of trying to connect and searching the internet for help! Tried the suggestion of turning off 5ghz to only 2.4ghz. Which still didn’t help 😐
I managed to get them connected using my phones hotspot 👍🏻
But then when I reactivated the 5ghz they became off line and couldn’t connect to server.
My parents had the same problem with there smart plugs when they upgraded there router but I didn’t have nearly enough trouble with there’s as I am with mine!
What am I missing! Can anyone help before I throw the router box out the window 🙃
Thanks 🙂
Answered! Go to Answer
on 24-01-2024 23:12
Throw in your own router with 1Gb ports and use hub in modem mode
on 24-01-2024 23:12
Throw in your own router with 1Gb ports and use hub in modem mode
on 27-01-2024 15:55
Hey there @Joelhanjon-23 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the smart bulb and the hub 5 you are experiencing.
May I ask if you've managed to get this sorted with the advice on the thread or still need more assistance?
Let us know.
Kind regards,
Ilyas.
on 01-02-2024 05:40
Thanks for the advice! 🙂
on 01-02-2024 11:18
Seems the OP has already sorted this one out himself.
(1) Smart bulb too far away from router ?? - Virgin Media Community - 5476785
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks