Forum Discussion

dickeverard's avatar
dickeverard
On our wavelength
12 months ago

Slow speed on PC

I now have a new Hub 3 with 350 Mbps.  I am getting speeds on my mobile of abot 250 Mbps near the hub and pretty good round tge rest of the house (I have 3 pods).  However the speed on my PC which is connected by Ethernet cable is only 100 Mbps.  Why isn't it nearer 250 Mbps?

  • Client62's avatar
    Client62
    Alessandro Volta

    Does you PC reach about 90 Mb/s on the downstream ?

    If yes it is limited by a network connection at 100Mb/s, this may be a network controller that is a 10/100Mb/s type
    or perhaps by a faulty cable that linking at (or regressing to) 100Mb/s.

    Both the VM Hub and the PC can display the link speed, it would be worth checking to find out what is happening.

    • dickeverard's avatar
      dickeverard
      On our wavelength

      Thanks, just tested the speed and getting 111Mbps download.  How do I find the link speed?

      • dickeverard's avatar
        dickeverard
        On our wavelength

        Hi just found the Link speed this is 1000Mbps so ithat isn't the problem.

  • Client62's avatar
    Client62
    Alessandro Volta

    Yes the link speed is fine.

    Use this test to verify the speed to the VM Hub is as expected.
    https://www.samknows.com/realspeed/
    Once the test begins click on: Run full test to see all the stats.

    If the speed to the Hub is as expected and the PC is still slow,
    retest with the PC booted into Safe Mode + Networking.

    Often the PC or laptop's software complement or antivirus suite can be the issue
    and in Safe Mode the result improves by a decent amount.

  • dickeverard's avatar
    dickeverard
    On our wavelength

    Thanks, yes I use Samknows and Hub Speed is as expected about 385Kbps.  I will try safe mode but I don't want to have to operate in Safe Mode permanently.

  • Client62's avatar
    Client62
    Alessandro Volta

    Quite, Safe Mode is just a way to learn what he PC hardware can do or if the limits lie elsewhere.

  • is your ethernet cable in the top port off the superhub 3 as mine does that sets it at 100 not 1000 like the other 3 lan ports

    these hubs are faulty 

    • dickeverard's avatar
      dickeverard
      On our wavelength

      I had a new Hub 5 installed today and note the PC speed is now up to 125Mbps.  It is connected to the 2nd port.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi dickeverard 👋.

        Thanks for the update on this, could you please join me in a private message so we can go over a few things relating to this. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Client62's avatar
    Client62
    Alessandro Volta

    So it is a problem with the PC or is there a Powerline extender involved ?