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Slow WiFi upstairs

Tuning in

Hi there 

I’m not getting a great signal upstairs in the master bedroom. I think I need a booster. I do have two BT black booster discs from before I joined Virgin a couple of weeks ago but I can’t get them to work from my Hub5.

Has anyone had any success getting BT booster discs to work with Virgin? 
Also, I downloaded the VM Connect app so that I could scan for a signal in each room and it only recognises the good rooms. When it’s a bad signal I get an “oops something went wrong” error message so I can’t get to a page where it will allow me to order a free boosters to help.



Very Insightful Person
Very Insightful Person

See this older post...


To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thanks John, I did try waiting on the phone but after being on hold for roughly a year, I gave up 🙈 

Thanks for taking the time to reply, I appreciate it. Oddly I didn’t get a notification to let me know that you had, or I would’ve thanked you sooner.

No clue about mesh systems but I’ll have a Google now and learn. I was hoping, very much that we’d just get a great signal with the Hub 5 and that boosters and other equipment wouldn’t be necessary. 

I’ll have another try for a free booster and then failing that, think about investing in some new bits. If I go back to BT - will the same mesh system work? 

Very Insightful Person
Very Insightful Person

Yes, a decent Mesh System should work with BT.  But if you keep your BT discs they can be setup again for BT.  On that point, I had thought those discs worked with the VM Hubs if used as Access Points?  No point in spending money if you can get the discs to work.

Have a  look at this thread - Solved: Re: Hub 4 and BT Whole Home Discs Setup - Virgin Media Community - 4977111

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks for replying. I did give the BT discs a go, but apparently the black ones don’t work with the Hub 5.

I had tried all the tips like factory resetting them and connecting via an ethernet but they were having none of it 

Ill stash them in a cupboard just in case I go back to BT