Slow WiFi in some rooms

[langs57]

I have been having problems in a couple of rooms with my WiFi signal being weak. I have used the VM Connect app to check the speed in each room. The result is ' poor ' in two out of five rooms , 'Fair' in two and 'Great' in one.

The App says about using 'Pods' to improve the signal but I can't seem to find the information on how to obtain some .

Geoff.

[jbrennand]

See this as a starter for info....

____________________

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[legacy1]

Stay in the room that is great😁

It be better for you to get your own router with 1Gb ports and use hub in modem mode

[Akua_A]

Hi @langs57 

Welcome back to our community forums and sorry to hear you have been having issues when trying to place an order for a WiFi pod. We apologise on behalf of our team for this experience. We can however see you have been able to reach our team to place an order. Please let us know how the installation goes and if you need any further help.

Thanks, 

[langs57]

Thanks to all for the replies. I did an online chat with Virgin and informed them of the speeds that I was achieving which were all below the guaranteed minimum. They kindly sent me a Pod which arrived within two days and was easily set up.

My speeds are much improved and I am grateful to Virgin for their quick response once I had managed to contact the right department. My one criticism is the dead ends which I seem to come to quite frequently when trying to contact Virgin resulting in going round in circles.😊