cancel
Showing results for 
Search instead for 
Did you mean: 

SSL Protocol Error - Site Can't Provide a Secure Connection

CMBurns22
Joining in

I'm a Virgin Media broadband customer, I've recently moved house and have just installed my new Hub 3 at the new address. I'm now finding that whenever I try to access certain webpages, I receive an error message. This is happening with a range of websites (not just naughty ones) including VPN providers.

I've disabled the child safety settings as I assumed that was the issue, but it hasn't fixed the problem. I noticed the issue first using my Android phone, but it's a similar situation on all devices. The problem is with Virgin Media rather than the pages themselves, as I don't have this issue when I'm using my mobile data.  

I've provided an example error message below, can somebody please help me fix this? 

This site can’t provide a secure connectionnordvpn.com sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

12 REPLIES 12

I'm not using the Nord VPN or any VPN, that was just an example of a site I can't reach. I receive the same error when visiting a variety of sites.

So the error message reads as below:

This site can’t provide a secure connection

www.examplewebpage.com sent an invalid response.
ERR_SSL_PROTOCOL_ERROR

Roger_Gooner
Alessandro Volta

Which browser, which device, which web pages.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Client62
Hero

Check the settings of the Web Browser, is it Enforcing HTTPS connections ?

No, the browser isn't enforcing HTTPS connections, and the problem seems to occur regardless of which browser I use.

Unfortunately it's all browsers, all devices, any webpages that Virgin Media may recognise as adult content but also some sites that wouldn't fit that description.

 

As an example, I'm currently using Google Chrome on my Google Pixel 7a. When connected to my mobile data I can access the page https://beyondlive.com/ without issue. If I try to access this page via Virgin Media Wi-fi, instead I receive this error message:

1000054310.png

legacy1
Alessandro Volta

run cmd 

tracert beyondlive.com

 

---------------------------------------------------------------

Client62
Hero

Login to the Virgin Media online account and disable Child Safe (it is a DNS 18+ content filter).

Failing this change your device to use a Public DNS such as Google DNS.

Roger_Gooner
Alessandro Volta

I can access the webpage but FWIW here's the trace route.

C:\>tracert beyondlive.com

Tracing route to beyondlive.com [52.197.200.139]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3     9 ms     7 ms    12 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4     9 ms     8 ms     8 ms  haye-core-2a-ae1-0.network.virginmedia.net [80.3.176.177]
  5     *        *        *     Request timed out.
  6     *       10 ms    10 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8    10 ms     9 ms     9 ms  uk-lon01c-ri2-ae-6-0.aorta.net [84.116.136.98]
  9     9 ms     9 ms     9 ms  ae-8.a02.londen12.uk.bb.gin.ntt.net [129.250.66.101]
 10    10 ms    11 ms    10 ms  ae-0.r21.londen12.uk.bb.gin.ntt.net [129.250.3.214]
 11    88 ms    86 ms    86 ms  ae-13.r25.asbnva02.us.bb.gin.ntt.net [129.250.2.111]
 12   155 ms   155 ms     *     ae-2.r25.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 13   370 ms   401 ms     *     ae-14.r33.tokyjp05.jp.bb.gin.ntt.net [129.250.3.192]
 14   352 ms   308 ms   298 ms  ae-3.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.133]
 15   318 ms   309 ms   309 ms  ae-2.amazon.tokyjp08.jp.bb.gin.ntt.net [61.213.161.50]
 16   297 ms   290 ms   276 ms  150.222.77.157
 17   311 ms   313 ms   304 ms  52.93.66.97
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>
--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection